We are at the end of week three of what we were told would be a two week repair. Horrible customer service. Robin does not communicate or give updates. I've had to call repeatedly to find out what is going on with our very EXTREMELY EXPENSIVE fix. No matter who would have fixed it we understand that it would be an expensive repair, but not communicating, not updating, condescending us, as well as taking their sweet time does not help make this experience better. We are into the end of week three of what we were told would be a two week repair. They don't care that they are putting us through a huge inconvenience in addition to a stressful situation in general. One would think they would be apologetic, communicative. No. If anything Robin has been argumentative. They aren't even willing to accommodate our situation with a discount or a rental car. And if we don’t pay full price, then they’re going to hold our car from us. If this is the "best" there is in our area then I will tow my car somewhere else just to avoid this company. let’s hope the technicians work is far better than their customer service.
Dear Jacquelyn, we apologize for the frustrations you've experienced. We aim to provide excellent customer service and are disappointed to hear about your negative experience. We encourage open communication and updates throughout the repair process. Please note that we prioritize timely repairs, and the duration can vary depending on the complexity of the issue. We understand your concerns, and we'll work on improving our communication to ensure a smoother experience. If you have any further questions or concerns, please reach out to us directly at (330) 335-4005 or [email protected]. -The Staff at Silvercreek Repair
- Silvercreek Repair